Compensation and Refund

1.�I have remain balance in my account, but I have no products to purchase, is the balance refundable?

Yes, please login your account� and press the “Refund” button, the balance will be refunded via Paypal or bank. Please follow the instructions to submit the account number, account holder information. Generally take 4-5 working days to complete a refund.

2. If I receive my parcel and discover some items missing or the goods have been damaged how can I deal with?

If items missing or good damaged (excluding man-made damage), please immediately take photos after receiving, we will need contents as below:
1. Package photos for each surface (clearly capture the package and the carton)
2. Parcels put on pound and take a weighing photo, the weight needs to be clearly seen and with the whole package put on pound
3. Package signing receipt photo

General refund takes 5-7 working days, if the above information provided to customer service, it may speed up the compensation process, thank you for your cooperation.

** Fresh food, perishable food, merchandise expired on arrival or embargoed, Hoyoyo will not responsible for the compensation.

** Fragile products may require special packaging enhancement prior to ship out. The process and cost can be quoted by customer service.