IMPORTANT Members Must Read


All goods on this site are linked to overseas auction sites or overseas shopping websites, the goods are sold by third parties (local overseas sellers), our site does not sell any goods!

We are the Intermediary, provide information links, translation services, business consulting, platform order & shipping services and overseas partners to help you in the local generation of goods receipt, packing, and follow customer's willing shipping methods to ship on behalf of individuals!

If your balance is insufficient after the arrival of the package, you may need to top up your account to a sufficient amount for shipping. We do not accept cash on delivery or deposit proportion amounts, please understand!

1. HOYOYO does not make any profit on the price of the goods that HOYOYO has ordered. HOYOYO upon receipt of membership payments, the goods (and other expenses) amount fully converted into foreign currency and remitted to foreign businesses, or another business for the members to pay the amount of goods ordered, this part of the collection and payment Behaviour, which HOYOYO addition to the system service fee, the other costs are not required to open an invoice, but has the obligation to honestly inform.

2. Second, the international transport sector, HOYOYO members do not bear the tariffs, if the Customs will be members of the goods to determine the need to pay taxes on the goods, the amount and legal responsibility to be members.

3. HOYOYO is not only the seller of goods and the purchaser, so no matter members of the goods ordered in any country, according to the provisions of the tax law are used in the HOYOYO members registered by the Nominees order and send import, so please be sure to fill out in order to protect their own interests. (If not imported in the name of another person, in addition to being fined, it will be possible to return the goods to the exporting country or not).

4. If the member has any amount of money or commodity is not removed within the time limit:

(A) The fee payable by the member for using the service shall be paid within HOYOYO's notice payment deadline. In case of overdue payment, HOYOYO may suspend or terminate the services. However, HOYOYO will cease to provide service to the member who has objected to the costs and submitted a complaint. If another member suspends the service due to arrears, he may apply to resume the service after paying the fee. HOYOYO shall also have the right to suspend any delay in the payment of fees after the Member has reinstated the Service.

(B) HOYOYO will charge 50 Yen per shipment if the goods arrive at the Overseas Receiving Office for the first 30 days without warehousing and if the goods have not been sent on the 31st day after arrival. The goods will not be sent within 90 days after the arrival, HOYOYO has the right to sell or handle the goods. The company will no longer be notified, no longer custodial responsibility, and the right to deal with the goods, members may not request the relevant damage Compensation matters.

5. In order to protect the rights and obligations of consumers, the above instructions are the obligations of HOYOYO, if not clear or doubt, please call HOYOYO by hand for the members to provide instructions. If members still have doubts, members can find other channels on behalf of dealing with. Its HOYOYO retains the right to accept or refuse membership authorization. 


1. HOYOYO is only a middle man of 3rd party via members with foreign retailers and wholesalers/couriers. HOYOYO does not produce any product or take part in manufactures, or reselling imported products to members.

2. HOYOYO Online Customer Service's role as assisting customers familiar with the process of the site. All individuals are responsible for tracking the status of the order and take the final logistics method decision-making after the order is placed. HOYOYO customer service is only assisting and proposing the role, and will not interfere. If the individual final transportation method is different from the customer service quotation, the cost may be adjusted.

3. After purchasing / ordering can not be cancelled.

4. The additional price negotiation of goods services HOYOYO does not have any additional service fees. If members requested a price negotiation, but HOYOYO failed to negotiate and succeeded with direct purchase with the original price. The direct purchase of the product can not be claimed from the Company. 

5. If the goods are provided by different sellers/shopping sites, or from the same seller/shopping site will be calculated with every single transaction, all charges shall be calculated separately.

6. HOYOYO and International shipping companies will not accept, purchase or deliver any prohibited products.

7. HOYOYO is only responsible for purchasing services / ordering goods and services, the customer needs to bear the risk. Shopping before you evaluate the seller rating, novice or poor evaluation, as far as possible not to purchase related goods. If the seller does not send the goods after the payment, the company will give him a very poor evaluation on the Japanese selling website to make a complaint. However, the fees paid by you will not be refunded. If the goods do not match on site shopping goods, sent the wrong item or damaged, lost, can not be claimed from the Company. 

8. If the parcels、goods have any damage、lost in any processing stage or transit, can not be claimed from the Company. 

9. HOYOYO will not be responsible for the provision or maintenance of the goods or after-sales service.

10. Please pay attention to the weight billing and transportation method proposed by HOYOYO customer service quotation. For example, the weight ratio of the Japanese warehouse after receiving the goods is expected to be heavy or the final customer's choice of transportation method is different from the customer service quotation, and the cost will be adjusted.

11. The packaging method used by the seller for delivery or the actual weight of the package is not clearly stated on the website. HOYOYO customer service can only make a quotation according to the estimated method. The final fee will be based on the actual weight and packaging method when the goods arrive.

12. If the purchase fails, you may deposit / purchase other goods, or arrange for a refund. Refund arrangements take between one and three business days.

13. The Company reserves the right to make the final decision whether to accept your purchase / order goods requirements.

14. We are unable to adjust or edit any invoice value, product details. As our system automatically syncs data with the Shipping Company. You can try to separate your parcel control invoice value, and adapt to the country tax exemption amount. If they generate any custom tax from the Country, they can not be claimed from the Company. 

15. Japan's export Customs clearance entrustment fee  (3800 Yen)
A Consolidated parcel or a Single product with a value of more than 200,000 yen, will accrue an additional Japan Customs declaration fee of 3,800 yen if required. 

16. If the goods purchased by the member are counterfeit goods, the goods will be held by customs when the goods are shipped from Japan, and the goods cannot be retrieved. Members must bear this risk. 

17. When the item received by the members is counterfeit, after successes purchased, we will not accept any reason to return & refund.

18. Orders over 50,000 yen must be transferred to the HOYOYO Hong Kong bank account, then the order only can proceed.. 

(a) Japan Post Office Transport Restrictions: 

Consolidation shipping fee: Up to a maximum of 10 packages can be combined. For each package beyond the 10th, an additional fee of 100 yen per package will be charged.

* Total weight can not over 30kg each time
* Maximum length 1.5m or less
* If (Length + Width + Height) > 3 metre, you can not use this shipping service.

(b) Fedex Shipping Instructions : (only available for certain countries)

Consolidation shipping fee: Up to a maximum of 5 packages can be combined. For each package beyond the 5th, an additional fee of 100 yen per package will be charged.

*Products containing lithium batteries are prohibited from shipping.FEDEX needs to take the initiative to custom declare.
*Total weight for each combined parcel must not exceed 10kg.
*FEDEX  Transport Restrictions:
* Total weight can not over 10kg each time
* Maximum length 1m or less
* The longest side + the plane perpendicular to the longest side is more than 2 meters in circumference. This shipping method cannot be used.
*According to the airline's charging regulations, the basis of the charge will be compared with the [Volume weight] and [Actual weight] of the package, and the larger one will be counted as the weight.
*It takes approximately 3 to 5 working days for mail to arrive at the destination.
*FEDEX needs to take the initiative to custom declare. Customers shall bear the taxes themselves if they occur!
*FEDEX freight charges = Hoyoyo Freight x fuel surcharges percentage.
*Fuel surcharges update on every Monday:
*Recipient's name(follow the Country Identity document) and address must be true.
*sending products containing lithium metal batteries and lithium ion batteries are prohibited.
*Please note: Additional 2190 yen will be charged if delivered on Saturdays and Sundays during public Holidays.
*FEDEX returned parcels may generate a charge of more than 2000Yen and it will bear its customer(Members pay). Please do not simply refuse or return the parcel.
*FEDEX may charge additional fees if the location is a remote region and delivery time will be delayed.
*The charge is based on the weight measured by Hoyoyo Japan Warehouse. The outer packaging may retain or remove according to the actual situation and pack into suitable size for express delivery.
*If the customer does not choose any specific packaging(default mode), our staff will pack all the items in 1 or more boxes according to the actual condition and size. However, no compensation can be made afterwards, Hoyoyo reserves all the rights.
*Hoyoyo reserves all the final decisions and rights

20. Japan Warehouse Rent: Free for 60 days.

Members should arrange shipment within 60 days after items arrive at HOYOYO. After 60 days, HOYOYO will charge each parcel JPY 50 per day. 

Packages stored at the warehouse will only be kept for 6 months(starting from the date of arrival). Overdue packages will be discarded directly.

21. Parcel item missing process:

Note: If the goods lost in transit, HOYOYO maximum amount of compensation for the freight three times or the total price, whichever is lower. Claims limit of 50 US dollars.

*If you find out that there is an item missing in the package when you receive the parcel, please take a picture and put it on the scale (weight machine) to take photos of the weight of the parcel. Please contact our online customer service within 3 days from the date of receipt and provide Photos, no delay.

Please refer to the link below for more details:

If you have any questions, please contact customer service for consultation.