Hoyoyo - Your Japan Proxy Purchasing Assistant

Our acceptance of various international mail items has been temporarily suspended due to the novel coronavirus pandemic.

Meanwhile, we will resume acceptance of mail items as noted below from July 1.

• EMS and parcel-post/letter-post items by surface destined to China
• EMS and parcel-post/letter-post items by air destined to Italy and New Zealand
• Parcel- post/letter-post items by surface destined to Indonesia

For details on the countries and territories to which acceptance of mail is still temporarily suspended as of July 1, please see the https://www.post.japanpost.jp/int/information/2020/0630_01_01_en.pdf. We continue to temporarily suspend acceptance of mail items destined to these countries and territories because their postal operators are still not accepting inbound postal items and/or our transportation performance remains significantly reduced due to reduction of flights from/to Japan.
Meanwhile, although dispatch of United States-bound items that have already been accepted will be completed soon, we continue to temporarily suspend acceptance of various mail items to the United States because we are unable to make any prospect for securing sufficient transportation capability for the time being.
In addition, because of the global reduction of flights, considerable delivery delays are expected for accepted outbound mail items.

We understand the COVID-19 pandemic cause customer can't arrange shipment at the moment.
Once the Japan Post Office services resume, you may just inform us before you arrange your delivery.
Then we will help you to waive the storage fees.
We sincerely apologize for the inconvenience. It would be appreciated if you would kindly understand this situation in advance.