Privacy Policy

Privacy Policy (Protection of personal information)

Hoyoyo Limited. (here in after "our company") understands the importance of your provided personal information (including your name, address, phone number, and any other information that could identify you), and will observe the "Act concerning Protection of Personal Information" along with this privacy policy to take the necessary steps to properly manage your information, and strive to protect it as well as continuously reviewing and improving our efforts.

Definition of Personal Information

This privacy policy defines any information that can identify a person, including user ID, name, address, birthday, sex, phone number, email address, means of payment, and purchase history, as personal information.

Intended Purpose

Our company may use your personal information for the following purposes:
(1) Management of user and order information
(2) Product sales, charging of various fees
(3) Shipment of orders
(4) Notifications regarding sale campaigns, new product information, and important site operation news
(5) Mail Magazine distribution
(6) Conducting surveys
(7) Point and coupon rewards
(8) Contacting users for confirmation and answering inquiries
(9) Statistical survey or data analysis
(10) Sharing beneficial information to users regarding product development and other service improvements for marketing analysis purposes, various sale campaigns and new product notifications through third party partner companies.
Sharing method: through sending documents or electronic/electromagnetic methods to third parties
(However, the sharing of personal information with third party companies can be stopped by the request of the user)
(11) Other purposes conforming to or closely related to the above listed purposes

Provision to Third Parties

Our company, excluding situations when required by law, will not disclose or share individual personal information to third parties that do not have purpose of use indicated without your consent.
However, in the following situations, we may share various information as defined in the previous section as personal information by sending documents or through electronic/electromagnetic methods to third parties.
(1) In the case that disclosure of payment information to related parties is necessary
(2) In the case when it is necessary for the shipment of products, etc. or procedures for packages to pass customs
(3) Disclosure of user and sales information for the purpose of improving our service to third party partner companies
(4) In the case that our business or part of our service is entrusted to a third party
(5) Disclosure of information in the case of a company merger, transfer of business, or other reasons for a succession of business to the inheriting party
(6) When required to in accordance with personal information protection laws, or other laws

Disclosure, inquiry, revision, cancellation, deletion of information

Our company can disclose, inquire, revise, cancel, delete, etc. stored personal information at the request of any user.
Please request this using the designated form with the contact information below.


Upon visiting our site, for an improved shopping experience, data is sent to your computer (known as "cookies") to register and identify your computer.
In your browser settings, you can select not to receive cookies, however it will affect a portion of our services.

Contract Changes

Our company, in accordance with changes in personal information protection policies or the law, reserves the right to change this privacy policy without warning.

Contact Us

Hoyoyo Customer Service
Telephone: 852-2951 9011
Whatsapp:+852 9088 8752/+60166009589
Operating hours: 11AM - 6PM
*Not including Sundays and public holidays*Not including Saturday, Sundays and public holidays
HK CS: [email protected]
MY CS: [email protected]
World CS:[email protected]
Business Development: [email protected]